In Gravo's side menu, the Help and Support section groups four resources designed to resolve questions, improve your results and keep you up to date with platform changes. It is not just a contact form — it is a knowledge center integrated into the app where you can learn while you work.
Support: Contact the Team Directly
The Support screen is the direct channel with the Gravo team. It has two tabs: New Case to create a new inquiry, and My Cases to view the history of your previous requests and their status.
To open a case you fill in three fields: the Subject (a one-line description of the problem or question), the Query Type (a selector with options like Technical Problem, Billing Inquiry, Suggestion, etc.) and the Description (the space to detail everything you need to explain). The team responds within 1 business day.
Tips: Improve Your Engraving Technique
The Tips section is a collection of quick-reference articles on laser engraving techniques. They are organized in a tab list on the left panel — you select a tip and the content expands on the right. Tips cover topics like material preparation, focus calibration, how to avoid charring, and best practices for different laser types.
You do not need to leave Gravo to look up basic technical information — the tips are available at any time, while you have the assistant open in another browser tab.
Frequently Asked Questions
The Frequently Asked Questions section has the same tab format as Tips but is organized by common questions about using the platform: how credits work, what happens when a material is not in the catalog, how to interpret generated parameters, how to report an incorrect result, among others.
Updates
The Updates section records the platform's change history: new features, assistant improvements, fixes and changes to available AI models. It is where you find out what's new in Gravo without having to check social media or an external blog — the changelog is integrated into the app.
Keeping the changelog inside the app has a practical advantage: when the assistant starts behaving differently or a new parameter appears in results, you can go directly to Updates to understand what changed and why.
My Cases: Tracking Your Inquiries
From the My Cases tab on the Support screen you can see the status of each inquiry you submitted: pending, in progress or resolved. If the team responds with a question or needs more information, you will receive the notification on the same screen without needing to constantly check your email.
The Help and Support section is designed so you never have to leave Gravo to resolve a question. Everything you need to learn, consult and report is in the same place where you work.